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    January 24, 2017


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Business Rating: 4     Your Rating: 1  
Category: Hotels and Travel / 5 Stars
January 24, 2017
Unfortunately, our group had a horrible experience with what is supposed to be one of the most luxurious hotels in Egypt. We had reserved, confirmed and paid for 17 rooms well in advance of our reservation date, and the hotel informed us less than 24 hours prior to our check-in date that they canceled our rooms and relocated our group to another hotel, without a word of sorry. We were also informed that they did the same to another group of 30 Japanese tourists. The reason that we were told was that there was a celebrity's wedding that same weekend, and they needed all of the rooms at the hotel. It is extremely disrespectful and shameful for a hotel to discriminate between its clients and treat its guests that way, in an aloof manner as well. They have NO right to cancel our rooms and assume that we would be okay with relocating to another hotel. We were a group of over 35 people and had planned the vacation months in advance. I am sure that they knew about this wedding beforehand; they could have at least had the decency to inform us earlier, not less than 24 hours before our arrival! And that would not have been acceptable either. Shameful and disrespectful, I would not recommend anyone to stay there ever, regardless of how "iconic" or beautiful it is. Always know that if you book, they might cancel your booking for someone else, and dismiss you just like that :)
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