Hotel Longchamps Cairo , Zamalek , Cairo , Egypt

Hotel Longchamps Cairo

1 Star Rating
1 out of 5, based on 1 reviews
4876 clicks on this business


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21 Ismail Mohamed Street
Zamalek, Cairo, Egypt
0227352311
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Price Range: $$
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First to Review:   ac_india
Business Description:
Hotel LONGCHAMPS located right in the heart of Cairo. Hospitality is an art but in Egypt it is also an ancient tradition. What the Hotel Longchamps offers you is a quiet oasis after spending a warm day at the pyramids or in bustling old Cairo and the bazaar.
Hotel LONGCHAMPS located right in the heart of Cairo. Hospitality is an art but in Egypt it is also an ancient tradition. What the Hotel Longchamps offers you is a quiet oasis after spending a warm day at the pyramids or in bustling old Cairo and the bazaar.
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1 Reviews for Hotel Longchamps Cairo

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ac_india
Agouza

1 Star Rating

I had booked the Longchamps for my journey to Cairo in November 2011. We had booked 2 rooms. All had gone well and I had also requested them to arrange for hotel pickup and help in acquiring train tickets for my trip to Aswan. The booking was confirmed by Hebba who on the outset was a fantastic person to deal with.

Yesterday I emailed them regarding a single letter or email to confirm the booking so that I can present the same to the Egyptian embassy here in India for my visa as part of their requirements. However Hebba denied the same, which was fine by me, but she actually went across and cancelled our booking.

I was shocked at this and tried to communicate to them both on email and on phone trying to understand where the problem is. Hebba was extremely rude and point blank told me that she had sold my rooms to somebody else.

On further inquiring as to why this was done, she said that I had not shared with her the security code for my CC, which by the way I had shared along with all other details of my credit card.

After this i got a email from Hebba saying that they are not allowed to help foreign nationals acquire travel visa because of the political condition that is why she cancelled the same. Which again i don't understand? Asking for a confirmation of our booking cannot be related to helping us acquire a travel visa and thus cancelling our booking. This is so unacceptable.

This is absolutely horrible customer service. The hotel might be nice for many people however we had a bad experience before we entered the hotel with the reservation being cancelled only because we asked for a letter/email to get our visas.

BTW all other hotels (in Aswan, Luxor and Hurgada) sent us the booking confirmation via email for visa and did not create any issues. Moreover none of them asked for CC details at the time of booking only a conformation call from our end 24 hours before check in.

I don't understand that why was this done. Was it because I had requested a letter/email confirming the booking? I find it hard to believe, because other hotels sent me the same. There reason of not providing CC details is also not correct because I did that. What I feel is that they got a higher price on their rooms and these were just excuses to cancel the booking and sell it again on higher price. Which if being the case is very unprofessional and unjustified.

I would advice people who booking the hotel to please not argue with Hebba or ask for any help, because if you do so, they will cancel your booking without any reason.

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