Four Seasons Alexandria at San Stefano , San Stefano , Alexandria , Egypt

Four Seasons Alexandria at San Stefano

3.5 Star Rating
3.5 out of 5, based on 4 reviews
6125 clicks on this business


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399 El Geish Road
San Stefano, Alexandria, Egypt
035818000
3 Check-ins Here

Price Range: $$$$
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First to Review:   Paolo Malpense
Business Description:
Edging the Mediterranean in a setting of legendary glamour, discover an intimate enclave within the stately Grand Plaza shopping and residential complex. Indulge in classically elegant accommodations, European spa treatments and terraced restaurants with fresh sea breezes. Four Seasons care outshines all else in Alexandria.
Edging the Mediterranean in a setting of legendary glamour, discover an intimate enclave within the stately Grand Plaza shopping and residential complex. Indulge in classically elegant accommodations, European spa treatments and terraced restaurants with fresh sea breezes. Four Seasons care outshines all else in Alexandria.
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4 Reviews for Four Seasons Alexandria at San Stefano

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1 Star Rating

To whom it may concern;

I am very disappointed at what the Four Seasons San Stefano has turned into. As you may now that I have been a regular guest at the Four Seasons outlets since it opened. I have lunch at Fresca on Friday, I am at Le Bar on Thursday, and midweek between Bleu and The Beach area. I would like to express my great displeasure with your service and food.

Yesterday I was at the beach which is where I go 2-3 times a week and I was asked to pay a minimum charge of 185 EGP which I never do given the fact that I have been a regular guest and I was told that I should not pay minimum charge for that reason as I am there almost every day. The waiter first tried negotiating with me to decrease the minimum charge which is disrespectful and I refused. Then the supervisor ‘Mr. Islam Ahmed’ came to speak to me. Mr. Islam was very rude and arrogant, and did not seem to be very efficient. He first told me ‘I don’t care who told you not to pay a minimum charge but these are the rules and you have to follow.’ He said at one point ‘The only people that don’t pay a minimum charge are in house guests because you they are paying a fortune on the room rate.’ Who says that?! This is very unprofessional and unacceptable. He also said at the end ‘I will remove the minimum charge this time as an exception but next time don’t come here saying I won’t pay because you will.’
I also think that the minimum charge system is illegal in Egypt.

As I may have shared before my disapproval of Fresca’s service and food. Waiters are still not organized properly, it takes ages to place an order and even more time for the order to arrive. The quality of food is dreadful.

Last I would finally like to express my great shock as I entered the right-hand lobby’s toilet. I had to take pictures after seeing it this way for a long time. No face towels, no soap, and no tissue!

This could cause the Four Seasons to lose a lot of guests and corporate contracts. Because I don’t think our company or any of our associates would like our business guests to be treated in such way and face such bad service. I cannot allow respectful executives flying from half way cross the world to be put in such situations. This gives a bad image of Egypt, The Four Seasons, our companies, and most of all myself.

I have been to many Four Seasons hotels around the country and abroad. I am sorry this is not a Four Seasons hotel.

Thank you for your concern,
Sincerely,

» Was the review: Useful(3) | Funny(0) | Lame(0)
Friends Number65

Reviews Number 64

Cono
Maadi

4 Star Rating

Its definitely the best hotel in Alexandria, rooms are quite spacious and really comfortable. Service isn't great though, not really what you expect from a Four Seasons Hotel. But overall its definitely worth staying at if you're in Alexandria

» Was the review: Useful(1) | Funny(0) | Lame(0)
Friends Number5

Reviews Number 33

Nada
Zamalek

5 Star Rating

By far the best hotel in Alexandria :) although that doesn't say much hehe. No its really a nice place, but i've been there several times, the last was in ramadan with my parents to visit my family there, and the service wasn't that good, but honestly the hotel was like over booked i'd say 50 times. You get a feeling the place is under staffed. But anyway the cafe over looking the street called Fresca is amazing, its really nice to be able to sit in Egypt somewhere outdoors, and in the street, and still get Four Seasons quality service. I think this hotel is probably the best thing that happened to Alexandria in the past 20 years, actually i'd say it comes right after the Bibliotheca Alexandrina (Library of Alexandria)....

» Was the review: Useful(2) | Funny(0) | Lame(0)
Friends Number10

Reviews Number 48

Paolo Malpense
Zamalek

4 Star Rating

A breathe of fresh air in the city of Alexandria. Its probably the only real 5 star hotel in the city and its got all what you can expect from a Four Seasons. From an infinity pool over looking the Corniche and the sea, to a private beach that you'd actually reach by crossing a tunnel under the street. Don't be scared in this tunnel you won't even feel your inside it.

The hotel also offers a wide variety of international cuisine, thus giving more options than the typical sea food meal of Alexandria.

The rooms are typical four seasons rooms; luxurious, spacious, and comfortable.

The hotel is quite expensive for Alexandria, but i guess if you want luxury you have to pay for it.

» Was the review: Useful(1) | Funny(0) | Lame(0)
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